Privacy Policy

What this policy covers

This policy explains how our online store handles personal information when you browse, create an account, place an order, sign up for updates, or contact us. It covers information you give us and information generated when you use the site. It does not replace the separate privacy notices of payment providers or other websites you choose to visit.

Information we collect

To process an order, we collect details such as your name, email address, phone number when supplied, billing and delivery addresses, purchased items, order history, and the information needed to resolve delivery or support requests. An account may also store login and preference information. We receive payment status and transaction references from payment providers; card information is handled through the payment options presented at checkout.

When you browse, the site and its service providers may receive technical information such as your IP address, browser and device details, pages viewed, approximate location derived from network information, and cookie identifiers. If you use the email signup form, we record the email address and subscription choice. If you contact us, we keep the message and related order details so we can reply and follow up.

How we use information

We use this information to run the store, accept and fulfill orders, arrange free delivery, handle customs and import formalities, send operational updates, prevent fraud, maintain site security, answer questions, administer returns and refunds, and meet accounting or legal obligations. Where you have chosen to receive updates, we may use your email for store news and offers. You can ask us to stop marketing messages through the Contact page or use an unsubscribe option if one is provided in a message. Transactional messages about an order may still be sent when needed.

Cookies and service providers

Cookies and similar technologies help the cart, checkout, account login, security features, and site preferences work. Some tools may also help us understand how visitors use the site. Browser settings may let you block or delete cookies, but essential shopping functions may then be limited.

We share only the information reasonably needed with providers that help us operate the store, such as payment processors, hosting and security services, shipping carriers, customs intermediaries, and customer-support tools. They may process information under their own notices or under arrangements with us. We may also disclose information when required by law, to protect customers and the site, or in connection with a lawful business transfer.

International processing and retention

Because we serve customers in different countries, personal information may be processed in a country other than the one where you live. We use reasonable measures to protect it and comply with applicable transfer requirements. We retain information for as long as needed for orders, returns, support, security, legal records, and dispute handling, then delete or anonymize it when appropriate.

Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, or receive a copy of personal information, and to object to or limit certain uses. Some information must be kept for legal, tax, fraud-prevention, or transaction reasons. To make a privacy request, use the Contact page and describe the request. We may need to verify your identity before acting. We will not discriminate against you for exercising an applicable privacy right.

Children and updates

The store is intended for adult shoppers. We do not knowingly collect personal information directly from children who are not permitted to use the store under applicable law. If you believe a child has provided information, please contact us. We may update this policy as our services or legal obligations change; the version published on this page will describe the practices then in effect.