Refund Policy

A 60-day return window

You may request a return within 60 days after your order is delivered. We want you to feel comfortable choosing scents and formats online, whether you selected an air mist, plug-in refill, car freshener, bathroom product, or another odor-control item. Contact us through the Contact page with your order number, the item you wish to return, and a short explanation so we can provide the correct return instructions.

Please do not mail a return to an address found on a shipping label without first contacting us. We may use a different return location, and an unannounced parcel can be difficult to identify. Keep your proof of postage and any tracking details until the return is resolved.

Condition of returned items

Please return the item with its remaining contents, accessories, and packaging where reasonably possible, and pack liquids or fragrance products securely to prevent leakage in transit. We may ask for photographs if an item is damaged, defective, incorrect, or missing. We do not expect you to ship a leaking or unsafe product before receiving instructions.

We may review items that are empty, substantially used, or damaged after delivery when deciding the appropriate refund. This does not limit your rights for defective, misdescribed, or incorrectly supplied goods under applicable law. If a return cannot be accepted, we will explain why before closing the request.

Return shipping and fees

We cover reasonable return shipping for eligible returns arranged through our team. Where available, we will provide a prepaid label. If a prepaid label cannot be provided, ask us to approve a return method before posting the parcel; we will explain how reasonable postage is reimbursed. We do not charge a restocking fee on an approved return. Original outbound shipping was free and is not deducted from an approved refund.

Refund amount and timing

Once the return is received or the issue is otherwise verified, we will tell you the outcome. An approved refund is issued to the original payment method for the amount actually paid in USD after any discount. We generally process approved refunds within 5–10 business days. Your payment provider may need additional time to display the credit. Where applicable law requires a faster refund, that rule takes priority.

If we cancel an order because it cannot be shipped on time and you do not accept the delay, or because delivery is unavailable, we will provide a full and prompt refund. If a parcel arrives damaged or the wrong product is delivered, contact us with your order number and photographs so we can arrange a replacement or refund without making you pay for our mistake.

Getting help

For a return, exchange, missing parcel, or refund-status question, use the Contact page. Include the order number and the email address used at checkout, and tell us which item is involved. We will use that information to find the order and give you the next step.